The Workplace Environment
Miscommunication, emotional disputes, and conflict are common occurrences in the workplace, costing companies immeasurable amounts of money and countless lost, and unproductive, hours. These situations cause valuable relationships to end in bitterness and anger, with creative and innovative work frequently hindered, or worse, eliminated. This results in the loss of new markets and potential profits, causing damage beyond measure.
Knowing when to call for help is a critical step toward resolving conflict and disputes in the workplace. Mediation can prevent such loss and damage.
Mediation is a process in which a neutral facilitator coaches two or more parties in finding a mutually agreeable solution. Professional mediators help these parties rebuild a “spirit of collaboration” and become “partners” in brainstorming, and designing solutions to their problems.
Individuals need guidance with their own negotiations; they don’t need someone telling them what to do. Mediation experts facilitate collaborative processes to establish synergy and cohesiveness in the workplace, which leads to the resolution of disputes and conflict.
Warning Signs
Very often, business owners, managers, corporate leaders, and business associates fail to admit their relationships are in trouble until it’s too late for them to be saved. Watch for these warning signs of deteriorating relationships:
- Individuals involved are avoiding each other. Tension and anxiety is high.
- You come to work and find decisions are made without you.
- Communication in the workplace begins to be unfriendly, and starts deteriorating.
- There is a lot of political maneuvering underway.
- Emotional flare-ups, hurt feelings, damaged egos, and arguments are on the rise.
Our Initiative
We help business owners, managers, corporate leaders, and business associates find solutions to disputes, conflict, and miscommunication.
Communication is the key to an efficient workforce, and highly successful business projects. Typically, miscommunication in the workplace is at the root of a dispute. Once miscommunication factors are identified, the parties to a dispute can be coached to establish true communication. Then, mediating an acceptable solution to the dispute becomes a matter of course.
The human factor plays an instrumental role in initiating and maintaining a dispute, and in creating conflict. Therefore, it is the focal point of our mediation and communication programs.
Our approach to conflict and dispute resolution actively engages individuals in educational and collaborative processes. We utilize state-of-the-art tools to facilitate implementation of “true communication.” These tools include employee opinion surveys, job fit and 360 degree feedback assessments, team & individual personality trait and communication analyses, team building exercises, and management retreats.
Here are some examples of the types of disputes for which our Mediation and Communication services are best suited, and have been utilized by our clients:
- Employee/Employer
- Employee/Employee
- Shareholder/Partner
- CEO/Board
- Family Business
- Merger Integration
Implementation of our professional mediation and communication programs can improve efficiency in your workplace, reduce the costs of your operation, enhance company-wide morale, and boost your profits.